Glossary of Ford Fleet Acronyms
| 4WD |
4
Wheel Drive |
|
| 4X4 |
4
Wheel Drive |
|
| 4X2 |
2
Wheel Drive |
|
| A/T |
Automatic
Transmission |
|
| AAM |
After
market Account Manager |
|
| ABS |
Anti
Lock Braking System |
|
| ACES
II |
Automated
Claims Entry System |
Ford's
Online Warranty Claim System |
| ACSG |
Automotive
Consumer Services Group |
Ford's
global vehicle service organization |
| AFV |
Alternative
Fuel Vehicles |
Vehicles
powered by fuel other than solely gasoline or diesel |
| APCM |
Auxiliary
Power Control Module |
|
| ARS |
Automotive
Remarketing Services |
Ford's
group that represents used vehicles at auction for fleet and financial
clients |
| AWA |
After
Warranty Adjustment, aka "Recovery" |
|
| BAC |
Business
Assistance Center |
Ford's
business to business call center group |
| BB |
Body
Builder |
|
| BBAS |
Body
Builders Advisory Service |
Ford's
group that offers assistance to truck body modifiers |
| BO |
Balance
Out |
The
end of model year date for a specific vehicle line or plant |
| BOM |
Bill
of Material |
Engineering
description of the vehicle's material |
| BPN |
Business
Preferred Network |
Ford
dealers that offer special services to small business customers. Olathe
Ford has been the #1 BPN
dealer in the United States - for 4 years running! |
| BSW |
Black
Sidewalls |
Tires
which are black on the side |
| CAA |
Clean
Air Act |
|
| CAC |
Customer
Assistance Center |
|
| CAFE |
Corporate
Average Fuel Economy |
|
| CAFM |
Commercial
Area Field Manager |
|
| CBM |
Commercial
Business Manager |
Ford
representatives who call on Business Preferred Network (BPN) dealers |
| CCRG |
Critical
Concern Resolution Group |
Critical
Concern Resolution Group is the team at Ford who make decisions relative
to Recalls and other Field Support Actions |
| CFFP |
Clean
Fuel Fleet Program |
Federal
Program |
| CLP |
Commercial
Lease Plus |
|
| CM |
Clearcoat
Metallic |
A
paint process whereby there is a coat of clear paint applied on top of
the colored paint |
| CNG |
Compressed
Natural Gas |
Natural
gas compressed under high pressure (2000-3600psi) |
| CQIS |
Common
Quality Indicator Systems |
Database
used to document vehicle/part concerns |
| CSA |
Commercial
Service Advisor |
|
| CTC |
Commercial
Truck Center |
|
| CuDL |
Customer
Data Link |
|
| CVO |
Commercial
Vehicle Operations |
Ford
Motor Company's commercially focused parts and service support organization. |
| CY |
Calendar
Year |
|
| CYTD |
Calendar
Year to Date |
|
| DDR |
Dealer
Daily Rental |
Ford,
Lincoln and Mercury dealers that provide retail rentals and/or service
loaners |
| DNB |
Dealer
News Bulletin |
Weekly
publication that updates information on the ordering, scheduling, production,
and delivery of vehicles. |
| DOE |
Department
of Energy |
|
| DOHC |
Double
Overhead Cam |
|
| DOM |
Dealer
Operations Manager |
|
| DORA |
Dealer
Order Receipt Acknowledgment |
A
verification sent to dealers acknowledging each order placed with Ford |
| DPG |
Dearborn
Proving Ground |
Ford's
test track in Dearborn, Michigan |
| DRW |
Dual
Rear Wheel |
|
| DSP |
Data
Systems Provider |
|
| E85 |
Ethanol
85% |
Ethanol/Gasoline
mixture containing 85% ethanol and 15% gasoline |
| EBOM |
Electronic
Bill of Material |
|
| EDSR |
Electronic
Dealer Service Report |
|
| EFC |
Electronic
Field Communication |
|
| EPA |
U.S.
Environmental Protection Agency |
|
| EPACT |
Energy
Policy Act of 1992 |
|
| ESC |
Extended
Service Contract |
|
| ESP |
Extended
Service Plan |
|
| ETA |
Estimated
Time of Arrival |
Projected
date for vehicle to arrive at destination dealer |
| EV |
Electric
Vehicle or Environmental Vehicle |
A
vehicle powered by electricity or a fuel other than gasoline |
| FAB |
Fleet
Advisory Board |
A
group of Ford fleet customers who advise Ford fleet on fleet issues |
| FAD |
Ford
Authorized Distributor |
|
| FAQ |
Frequently
Asked Questions |
|
| FCIC |
Fleet
Customer Information Center |
Ford
Fleet's call center at 1-800-34-FLEET |
| FCSD |
Ford
Customer Service Division |
Ford's
service group for Ford, Lincoln, and Mercury products in North America |
| FFV |
Flexible
Fuel Vehicles |
Vehicles
with the ability to run on two fuel types or a combination of the two fuels,
including ethanol and gasoline or methanol and gasoline. |
| FIN |
Fleet
Identification Number |
Ford's
identification code for North American fleet customers. How to become
a Ford Fleet Account. |
| FMC |
Ford
Motor Company |
|
| FIMPS |
Fleet
Integrated Marketing Program System |
Ford
payment system for competitive price allowance incentives |
| FMCC |
Ford
Motor Credit Company |
Also
called Ford Financial, Ford's financial arm |
| FMVSS |
Federal
Motor Vehicle Safety Standards |
|
| FOC |
Ford
of Canada |
Ford's
Canadian operations |
| FOE |
Ford
of Europe |
Ford's
European operations |
| FOM |
Ford
of Mexico |
|
| FORDSTAR |
Web
Based Dealer Training Network |
|
| FRCS |
Ford
Rental Car System |
Ford
dealer's rental departments |
| FRCS |
Ford
Rent A Car System |
Ford
dealers that provide retail rentals and/or service loaners |
| FSA |
Field
Service Action |
|
| FSNP |
Fleet
Service Notification Plan |
|
| FTDC |
Fairlane
Training and Development Center |
Ford's
training center in Dearborn, MI |
| GAM |
Government
Account Manager |
Title
of Ford's government fleet field sales representatives |
| GAWR |
Gross
Axle Weight Rating |
|
| GCI |
Global
Consumer Insights |
Ford's
marketing research group |
| GCWR |
Gross
Combined Weight Rating |
|
| GGE |
Gasoline
Gallon Equivalent |
|
| GPC |
Government
Price Concession |
Vehicle
discounts relating to government bids |
| GT |
GT
500HP Supercar |
Only
800 of the GTs will be made in the current model year. Olathe Ford is offering
3 of them for sale. |
| GVW |
Gross
Vehicle Weight |
|
| GVWR |
Gross
Vehicle Weight Rating |
|
| GWO |
Global
Warranty Operations |
|
| GWTS |
Gross
Weight Rating Systems |
|
| HEV |
Hybrid
Electric Vehicle |
An
HEV is powered by a conventional engine with an electric motor added for
enhanced fuel economy and reduced emissions. |
| ILEV |
Inherently
Low Emission Vehicle |
Emission
Standards created by EPACT |
| IRS |
Independent
Rear Suspension |
|
| LD |
Light
Duty |
|
| LEV |
Low
Emission Vehicle |
Emission
Standards created by EPACT |
| LMCRS |
Lincoln/Mercury
Car Rental System |
Lincoln
Mercury dealers that provide retail rentals and/or service loaners |
| LNG |
Liquefied
Natural Gas |
|
| LPG |
Liquefied
Petroleum Gas |
Propane |
| LPO |
Limited
Production Option |
|
| MS&S |
Marketing
Sales and Service |
|
| MSRP |
Manufacturer's
Suggested Retail Price |
Sticker price |
| MY |
Model
Year |
|
| MYTD |
Model
Year to Date |
|
| NABD |
North
American Business Development |
|
| NAFLRO |
North
American
Fleet, Lease and Remarketing Operations |
Ford's
group handling fleet sales |
| NAM |
National
Account Manager |
Title
of Ford's fleet field sales representatives |
| NGV |
Natural
Gas Vehicle |
Vehicle
powered by natural gas |
| NHTSA |
National
Highway Transportation Safety Administration |
US
agency which promotes highway safety |
| OASIS |
On-Line
Automotive Service Information System |
|
| ODR |
Other
Daily Rental (Other than Hertz/Budget) |
|
| OE |
Original
Equipment |
|
| OEM |
Original
Equipment Manufacturer |
|
| OGC |
Office
of General Counsel |
|
| ONP |
Owner
Notification Program |
Now
called customer satisfaction program |
| PATS |
Passive
Anti Theft System |
|
| PCM |
Power
Control Module |
|
| PDC |
Product
Development Center |
Building
in Dearborn housing Ford's designers |
| PDC |
Parts
Distribution Center |
|
| PDC |
Product
Development Center |
|
| PDV |
Parcel
Delivery Van or 'Pie Truck' |
|
| PEP |
Preferred
Equipment Package or Popular Equipment Package |
Vehicle
ordering packages or configurations |
| PSI |
Pounds
Per Square Inch |
|
| PTO |
Power
Take Off |
|
| PZEV |
Partial
Zero Emission Vehicle |
|
| QC |
Quality
Control |
|
| QCM |
Quality
Care Maintenance |
|
| QCMPP |
Quality
Care Maintenance Protection Plan |
Coverage
for the normal or optional scheduled maintenance service recommended in
vehicles |
| QFC |
Quality
Fleet Care |
Billing
system for fleet customers which combines dealership billings |
| QMP |
Quality
Maintenance Program |
|
| QVM |
Qualified
Vehicle Modifier |
Vehicle
modifiers which have been certified by Ford |
| RCB |
Regent
Court Building |
Building
in Dearborn housing Ford's fleet operations |
| RPO |
Regular
Production Option |
|
| RV |
Recreational
Vehicles |
|
| SD |
Super
Duty |
|
| SDS |
Supplier
Direct Ship |
|
| SEMA |
Specialty
Equipment Market Association |
|
| SFM |
Select
Fleet Manager |
|
| SOB |
Scheduled
Order Bank |
Holding
area for orders placed by dealers which have been scheduled for production |
| SOHC |
Single
Overhead Cam |
Engine
configuration description |
| SRW |
Single
Rear Wheel |
|
| SSM |
Special
Service Message |
|
| SULEV |
Super
Ultra Low Emission Vehicle |
Emission
Standards created by EPACT |
| SUV |
Sport
Utility Vehicle |
|
| SVT |
Special
Vehicle Team |
SVT
vehicles include the Cobra,
Lightning
and SVT Focus. Olathe Ford
is an SVT dealer. |
| TSB |
Technical
Service Bulletin |
An
engineering document published to inform Ford Dealer service people about
a specific problem with detailed instructions on how to correct the problem |
| TSO |
Technical
Support Operations |
|
| UIO |
Units
in Operation |
|
| ULEV |
Ultra
Low Emission Vehicle |
Emission
Standards created by EPACT |
| USOB |
Unscheduled
Order Bank |
Holding
area for orders placed by dealers which have not yet been scheduled for
production |
| VIN |
Vehicle
Identification Number |
17
characters which identify all vehicles |
| VOC |
Voice
of Customer |
|
| VSO |
Vehicle
Special Order |
Non-standard
order options available for Ford fleet vehicles |
| VSPS |
Vehicle
Scheduling and Planning System |
|
| VVT |
Variable
Valve Timing |
|
| WB |
Wheelbase |
Distance
between front and rear wheels |
| WD |
Warehouse
Distributor |
|
| WDMO |
World
Wide Direct Markets |
Ford's
group which exports vehicles to select countries |
| WDS |
Worldwide
Diagnostic System |
|
| WHQ |
World
Headquarters |
Building
in Dearborn housing Ford's top management |
| WINS |
Wholesale
Incentive System |
|
| YTD |
Year
to Date |
|
| ZEV |
Zero
Emission Vehicle |
Emission
Standard created by EPACT |
